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Volkswagen of America, Inc. (VWGoA), by means of a strategic partnership with Google Cloud, has introduced the deployment of generative AI throughout the new myVW cellular app.
myVW apps with AI-powered Digital Assistant
Volkswagen is leveraging Google Cloud’s industry-leading AI, machine studying capabilities, and experience from Google Cloud Consulting to energy Volkswagen’s myVW Digital Assistant. It additionally to supply car homeowners with intuitive entry to crucial car data and providers.
The brand new generative AI-powered Digital Assistant throughout the myVW app is out there for all My24 Atlas and Atlas Cross Sport car homeowners. Drivers can entry data and solutions particular to their autos.
The myVW Digital Assistant combines Volkswagen’s linked automobile information with Gemini fashions on Google Cloud’s Vertex AI platform to ship low-latency, correct data to customers.
Atlas and Atlas Cross Sport homeowners can use the brand new Digital Assistant by means of the myVW app to discover their homeowners’ manuals and ask questions comparable to, “How do I modify a flat tyre?” or “What does this digital cockpit indicator mild imply?” As well as, myVW app customers can use Gemini’s multi-modal capabilities to see useful data and context on indicator lights just by pointing their smartphone cameras at their dashboards.
Abdallah Shanti, Chief Info Officer for Volkswagen Group of America, stated, “We’re pushed to introduce new applied sciences and options that improve the possession expertise for all of our Volkswagen clients and create love for our autos.”
He added, “AI is rising as a utility instrument for Volkswagen homeowners to higher perceive their autos and get solutions to questions quicker and simpler. Due to our robust collaboration with Google Cloud, we’re capable of deliver beneficial expertise into our autos that assist us efficiently hook up with the automobile and our clients.”
AI-powered Digital Assistant Enhanced Driver Expertise
With the mixture of Google Cloud’s Vertex AI and BigQuery, Volkswagen is ready to floor and tune Gemini fashions on a number of information sources, together with car proprietor’s manuals, regularly requested questions from clients, assist centre articles, official Volkswagen YouTube movies, and step-by-step guides.
Moreover, Volkswagen leveraged Google Cloud Consulting’s experience all through the app improvement course of, from design to deployment. This complete help ensures that the app meets Volkswagen’s particular authorized necessities and excessive requirements and delivers an progressive and user-centric expertise.
Thomas Kurian, CEO of Google Cloud, emphasised the importance of this improvement, stating that Volkswagen is setting a brand new benchmark for driver experiences by leveraging superior generative AI. The multi-modal capabilities of Google’s Gemini fashions allow the digital assistant to supply extremely personalised help to Volkswagen homeowners.
Rachael Zaluzec, Senior Vice President of Buyer Expertise & Model Advertising at Volkswagen Group of America, highlighted the myVW cellular app’s position in enhancing customer support. The app affords Volkswagen homeowners handy and beneficial help by consolidating varied data factors right into a single platform.
Beginning in 2025, most MY20 and newer Volkswagen car homeowners can use the brand new Volkswagen Digital Assistant within the myWV app. The app is out there in each the Apple Retailer and the Google Play Retailer.
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