3. In-app messaging
Think about using:
- First-use wizards
- Progress metres
- In-app tooltips
- Stay chat
- Video
- Product excursions
- Personalised UX (e.g. white labelling and personalisable dashboards).
First-use wizards
First-use wizards information your customers by way of the mandatory steps to efficiently obtain their objectives. The primary-use wizard ought to turn into instantly usable after the know-how has been activated. It ought to be skippable and provide a handbook computerized arrange.
Progress metres
Progress metres could be helpful instruments for reassuring clients throughout your setup course of, and decreasing buyer dropout.
In-app tooltips
Tooltips provide an efficient method of delivering steering on the actual level it’s wanted, with out the person having to go away the display they’re on.
Stay chat
New tech customers can usually really feel disconnected from the provider as soon as they’ve signed off the contract. Stay chat may help you overcome that disconnect by offering real-time assist.
Including stay chat may help you:
- Enhance new person belief.
- Scale back first-line assist ticketing.
- Enhance response to buyer suggestions.
- Enhance activation conversion charges.
Video
Whether or not delivered in-app or outdoors of the platform person surroundings, video gives a uniquely efficient solution to ship tutorials, tooltips, person steering and assist.
Product excursions
The very best product excursions take two to 5 actions – go a lot additional than that and the tour can begin to really feel like a chore.
