Since we set out on this journey over eight years in the past, the cellular ecosystem has developed dramatically. By means of all that change, there’s been just one constant fact: the platforms proceed to make it tougher for companies and customers to attach. The partitions of the gardens, particularly in cellular, proceed to develop greater and thicker.
Department’s mission to interrupt down the walled gardens and assist manufacturers develop on cellular is extra essential than ever. We’ve made large progress with over 400B hyperlinks created, that assist billions of customers to simply get to the content material they need within the apps they love, day by day. Regardless of how impactful Department has been, we proceed to look ahead, and we see a lot alternative to assist construct higher buyer connections.
As we take into account the long run, the primary place we glance is to you, our clients and companions. Over the course of the final yr, we’ve requested you to fill out over 4 totally different surveys to higher perceive how we will higher help you. The message was clear: higher buyer consulting and extra devoted technical help.
With this in thoughts, we’re going to be revamping Department’s buyer relationship group, with an eye fixed in direction of extra devoted technical help and consulting. We’re introducing the idea of the “technical account supervisor” to Department and they’ll be capable of information you thru the tumultuous adjustments taking place within the cellular ecosystem right this moment.
Moreover, we’re investing closely in our technical companies choices. We’ve discovered that generally you would possibly want way more concerned help, with an professional who can deeply embed along with your group to make sure profitable venture execution. You’ll be listening to way more concerning the alternatives for this degree of service over the subsequent yr.
Lastly, exterior of the human contact, we perceive the significance of self-service and scalable software program. We’ve grown our software program growth group dramatically with an eye fixed in direction of staying forward of the fixed change within the ecosystem and arming you with the fitting instruments to adapt to the change. We’re additionally tripling our funding in our groups devoted to buyer schooling and documentation.
We’re assured that that is the fitting mannequin to make sure you keep updated, each with information and know-how.
That stated, a part of this modification is a restructuring that forces us to half methods with among the improbable group members who helped convey Department to the place we’re right this moment. These are loyal, caring, and hardworking people that we had been unable to search out locations for within the new construction. We thank them for his or her contribution and are doing every thing we will to assist them with a clean transition to their subsequent function.
I’m extra excited than ever concerning the issues we are going to do collectively in 2023. Ecosystem change brings alternative, and Department is nicely capitalized and now higher structured that can assist you seize it. Let’s tear down these partitions.
