Earlier than I start this Tidio chat evaluation, I need to make it clear that this platform me on a private degree.
As somebody who helps small companies and ecommerce companies develop, I’m all the time in search of methods to enhance customer support.
And that’s precisely the place Tidio Chat is available in. It’s a chatbot and reside chat software program answer that may enable you to talk along with your prospects extra successfully and effectively.
One take a look at their web site, and also you’ll know that it is rather promising. However is it the precise match for your online business?
That can assist you determine, I talk about all of the options, professionals, cons, and extra on this Tidio evaluation put up. Earlier than you make the decision on whether or not or not you need to use Tidio for your online business, learn this detailed evaluation.
What’s Tidio?
Tidio is a chatbot and reside chat software program answer that helps you talk along with your web site guests in real-time. It’s a highly effective instrument that can be utilized to extend gross sales, engagement, and buyer satisfaction.
Tidio reside chat software program permits companies to supply glorious customer support and assist. That brings us to the query:
Who ought to use Tidio chat?
Any enterprise that desires to cut back the variety of customer support points, enhance gross sales, and enhance buyer satisfaction.
Moreover, Tidio affords a variety of options corresponding to multichannel communication, chatbot creation, customizations, and integrations. General, Tidio is an important instrument for any enterprise that desires to supply glorious customer support and assist.
I examined the platform and it does have wonderful options associated to reside chat and chatbots.
For this Tidio chat evaluation, I’ll strive to make sure that I cowl each the features of the platform effectively.
What Are the Professionals and Cons of the Tidio App?
I do know a variety of you need an outline of what’s superior and what’s not so nice concerning the platform. So, I got here up with just a few key factors that I feel are vital to contemplate when deciding if Tidio is best for you.
Professionals
- It’s extremely user-friendly and straightforward to arrange.
- Tidio affords a free trial so you may strive it out earlier than committing to a paid plan.
- It’s suitable with a number of working programs.
- It’s mobile-friendly.
- Tidio has a number of customization choices.
Cons
- Tidio generally is a bit expensive for some folks.
- Managing a number of chats might be difficult.
Pricing, Charges, and Funds
Tidio has just a few totally different pricing choices, all of that are very reasonably priced. The most simple plan is totally FREE, and consists of all the important options it is advisable get began with reside chat.
In case you want extra options, like analytics and chatbot templates, then you may improve to one of many higher-priced plans. The very best half is that you don’t want a bank card for 3 out of the 4 paid plans.
Plus, free trial is offered with the intention to get an concept of the platform earlier than you determine to subscribe to the paid plans.
Here’s a fast overview of all of the pricing choices accessible for Tidio:
- Free Plan: $0/month
- This plan is nice for freelancers or micro-companies who need primary performance.
- Communicator Plan: $15.83/month
- This plan is nice for small corporations or ecommerce companies who need Shopify integration, limitless conversations with the reside chat function, and analytics options.
- Chatbots Plan: $32.50/month
- This plan is nice for companies who need entry to a visible chatbot editor, readymade chatbot templates, and Zapier integration.
- Tidio+ Plan: Ranging from $240.83/month
- This plan is ideal for larger companies who want multisite assist, e-mail advertising and marketing, and customized integrations. With this plan, you get chatbot constructing help and a devoted buyer success supervisor.
Particular Be aware: You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
Tidio Dwell Chat Options
On this part, I’ll cowl all the primary options of Tidio reside chat software program and even talk about its person interface, integrations, and assist primarily based on my private testing of the platform. I need to offer you a complete overview so you may perceive what Tidio is all about.
For this Tidio chat evaluation, I arrange a free trial account. Because it’s a recent account, you’ll see 0 leads and no analytics. However you’ll get a good suggestion about what Tidio has to supply on this evaluation put up.
Person Interface
Tidio has a clear, trendy interface that is very user-friendly.
If you join a free account, Tidio asks you to enter some primary info – your title, e-mail handle, and firm particulars.
Within the subsequent step, they suggest the perfect chatbots primarily based in your trade. You possibly can even customise the message that you just need to ship your guests.
Within the final step for setup, you may even select to put in the Tidio code in your web site.
It’s a fast and straightforward setup – gained’t take you greater than 5 minutes.
After you join Tidio, you might be taken to a neat dashboard. The dashboard is split into tabs for various areas of the app, and you’ll simply swap between them.
As you may see within the screenshot beneath, it exhibits you your acquired leads, month-to-month chatbot restrict, and variety of guests in your web page.
Aside from the dashboard, the black panel on the left has 5 different choices: Inbox, Chatbots, Vistors, Contacts, and Analytics.
Guests Tab
At any time when a customer sends you a message, you’ll be notified within the Customer’s Tab within the Unassigned part.
Right here, you’ll see a uniquely generated customer ID together with their e-mail handle and their title.
Subsequent to the title of the customer, Tidio exhibits the title of the operator dealing with that individual dialog.
If it doesn’t seem, meaning nobody is dealing with that dialog. It’s your cue to assign somebody to deal with it or do it your self!
You’ll additionally see a flag that signifies the nation that your customer’s IP handle is from. Along with this, you’ll have the ability to test the browser and the URL that they’re viewing.
Chatbot Components
If you wish to see the chatbot components that Tidio affords, you may click on on the “Chatbot possibility” from the black panel on the left.
The platform affords templates of 4 differing types: Methods, Enhance Gross sales, Generate Leads, and Remedy Issues.
Let’s see what every of those classes has to supply. Let’s begin with “Methods.”
As you may see there are three templates every to extend gross sales and resolve issues. What I like about these templates is that every one is designed that can assist you obtain a particular objective.
Enhance Gross sales
This selection has twelve totally different templates. Whether or not you might be an ecommerce proprietor seeking to present a brand new low cost to your guests or present product suggestions, there’s a template for you.
Generate Leads
For lead era, Tidio has templates via which you’ll ship the most recent information updates or accumulate person info through subscriber varieties.
What’s stunning is that they’ve a particular bot for actual property web sites. Utilizing this bot, you may create certified leads and put together a customized provide particularly to your prospects.
Remedy Issues
If you wish to reply buyer FAQs, then this class of chatbot templates from Tidio is for you. It has particular templates for eating places and on-line shops.
Whereas these templates are nice, don’t fret in the event you don’t discover something that fits your wants. You may also create chatbots from scratch.
You possibly can click on on any of the three classes beneath the “My Chatbots” possibility and choose the “Create from Scratch” possibility. Let’s see the “Generate Leads” possibility.
Subsequent, you may select how your guests can interact along with your bots. From the given choices, I’m choosing the primary one – “First go to on web site.”
This takes us to the drag-and-drop chatbot builder whereby you may see three primary columns: Actions, Triggers, and Circumstances.
These are all classes of nodes – that are thought of constructing blocks of chatbots. When linked in a logical method, they program the chatbot to take an motion at a specific time.
Take a look at the screenshot beneath to grasp what Actions, Triggers, and Circumstances are all about.
Through the use of totally different permutations and combos of those, you may create a completely useful chatbot on this drag-and-drop chatbot builder.
An entire Tidio chatbot design will look one thing like this:
Whereas it does have nice customization choices, remember the fact that you may’t ship movies, audio, or attachments via the Tidio chatbot.
Customers
What if you would like to check out all of the customers who’ve interacted along with your Tidio chatbot? Out of your dashboard, you may click on on “Go to Contact Checklist.”
If you try this, you need to see an inventory of all customers. Since I don’t have any but, this part is empty.
However you may there may be an choice to export the info and even delete particular contacts. You possibly can even add filters primarily based on location, marketing campaign standing, channel, and different parameters.
This can be a nice method to create an inventory of contacts for focused campaigns.
Messages
With Tidio, you may’t ship broadcast messages or sequences. Nevertheless, you need to use situations in your bot move to tailor your messages to particular audiences.
What’s extra, Tidio has multi-language settings. So, you may create chatbots in numerous languages, together with Danish, Dutch, German, French, Russian, Portuguese, Italian, and others.
To make use of a unique chatbot language, you may observe this path: Settings > Translations > Choose Language
AI & NLP
For absolute rookies within the chatbot trade, right here is a few context:
Pure language processing is without doubt one of the sorts of synthetic intelligence that makes an attempt to acknowledge and comprehend pure language spoken by folks every day.
With NLP, chatbots can reply inquiries submitted in reply to phrases entered by customers.
With out NLP, chatbots need to rely solely on pre-made resolution move charts. It might not present correct info. So, clearly, you need a good chatbot that gives dependable info.
How will you add an NLP set off to your Tidio bot?
For this, you need to use the “Customer says” node.
When you add this node to your chatbot move, you may add the suitable dialog language and dialog subject. In case you don’t discover the related subject listed, you may go for “Customized.”
Lastly, you may add set off phrases and phrases that set off this bot. In order for you this set off to work effectively, I’d suggest that you just add as many phrases as attainable.
The extra you feed their NLP engine, the higher the possibility of getting the required response.
Channels
By now, you already know that Tidio lets you add bots to your web site. However that’s not all. It additionally has Instagram and Fb Messenger integration. So, you may create chatbots for these social media platforms as effectively.
This implies you may instantly ship product integration to FB Messenger or IG customers’ DMs.
Integrations
Tidio comes with some integrations with a few of the greatest instruments on the market. Here’s a record of a few of them:
- Shopify
- WordPress
- Squarespace
- Magento
- WIX
- BigCommerce
- WooCommerce
- Joomla
- Google Analytics
- Mailchimp
…and others
Advertising
As I mentioned within the earlier part, you need to use Tidio for Instagram advertising and marketingand Fb advertising and marketing. With chatbots on these two platforms, you may increase your leads and get extra conversions.
Analytics
The analytics function is just accessible within the higher-tier plans for Tidio.
The platform gives insights into the next:
- Whole variety of conversations
- Dialog traits
- Busiest hours
- Response time
- Satisfaction scores
- Operators efficiency
I like how simple it’s to test the variety of conversations on a every day or month-to-month foundation. Here’s a pattern graph for every day conversations on Tidio.
In order for you a extra detailed dialog report, Tidio additionally gives an hour-to-hour breakdown.
On this Tidio evaluation, this function will get additional brownie factors as a result of you need to use it to plan your operator’s schedule when you see a particular sample emerge.
And if you wish to preserve a tab on person expertise, you may take a fast take a look at the response time. It tells you the way lengthy a buyer has to attend earlier than they obtain a reply from an operator.
In case you give customers the choice to supply scores after their interactions, it’s also possible to test the Satisfaction Scores.
In case you discover that there are a variety of destructive scores, you may test every of those conversations to see what went incorrect.
Alternatively, you may test constructive scores to see what your guests are pleased with.
Along with this, you will get an evaluation of every operator’s efficiency primarily based on the response charge and satisfaction scores on Tidio.
Ecommerce
For ecommerce companies, Tidio gives integrations with Shopify, WooCommerce, and BigCommerce. That makes it
What’s extra, Tidio has particular chatbot templates that may enable you to upsell merchandise/companies, and scale back cart abandonment.
Templates & Cloning
As we mentioned within the earlier sections, Tidio has over 25 chatbot templates that make it simple for customers to create bots in minutes. Even if you’re making a chatbot from scratch, it’s attainable to duplicate chatbot components on Tidio for faster creation.
Optimization
If you wish to optimize your chatbot efficiency, A/B testing is the way in which to go. At a fast look, it’d look like Tidio doesn’t provide this function. Nevertheless, there may be an possibility that lets you do it.
You possibly can arrange A/B testing in your Tidio chatbots with the “Randomize node.”
If you use this node earlier than a message, half customers will get response Some time the opposite half will get response B.
By evaluating the click-through charge, you may optimize your chatbot.
Assist
Tidio’s Buyer Assist staff is offered 24/5. You possibly can attain them through the next channels:
- Tidio panel
- Tidio homepage
- Electronic mail at assist@tidio.internet
There is no such thing as a cellphone assist accessible however they’re fairly fast to reply through the reside widget. In case you e-mail them, you may count on a response inside 24 hours on weekdays.
Tidio Vs ZenDesk: Which Platform is Higher?
In case you’re researching reside chat software program for your online business, chances are high you have come throughout each Tidio and Zendesk. Each are nice choices with their very own distinctive options, however which one is the perfect to your wants?
That can assist you determine, let’s check out Tidio vs Zendesk.
Tidio Overview
We’ve already mentioned that Tidio is a reside chat software program that means that you can talk along with your web site guests in real-time.
It is simple to make use of and arrange, and it has a lot of options that make it a fantastic possibility for companies of all sizes.
Small companies who’re on a good price range can actually profit from their FREE plan. The very best half is that it comes with a number of chatbot templates with totally different use instances.
Additionally, their superior paid plans have ecommerce integrations with Shopify, BigCommerce, and WooCommerce making it a fantastic possibility for ecommerce companies.
Utilizing this platform, you may concentrate on getting leads from Instagram and Fb.
Zendesk Overview
Then again, Zendesk is a reside chat instrument with wealthy performance. However all of it comes with a hefty price ticket. This Tidio chat various doesn’t have a free plan however their paid plans begin from $19/month.
Whereas they’ve restricted options for ecommerce companies, they supply a ton of integrations with the highest enterprise apps.
Utilizing their platform, you will get leads from WhatsApp, WeChat, LINE, Fb Messenger, and different platforms.
So, which one is healthier: Tidio or Zendesk?
It is dependent upon your price range and desires. For larger companies which have an enormous price range and wish superior options, Zendesk is the way in which to go. In any other case, you need to think about using a Zendesk various.
For freelancers and small to mid-sized companies, Tidio affords extra worth for cash. Even for giant companies, Tidio chat has options that may assist them construct dependable chatbots and gives nice reside chat customer support.
FAQs
1. What’s Tidio chat?
Tidio chat is a reside chat and chatbot software program answer that means that you can talk along with your web site guests in real-time.
2. Is Tidio chatbot free?
Sure, the essential plan for Tidio chat is free.
3. Is there a Tidio chat app?
Sure, you may obtain the Tidio app in your desktop. It’s suitable with Home windows 7, 10, 11, and macOS. Tidio chat app can also be accessible on iPhone and Android gadgets.
4. The right way to obtain Tidio chat?
Listed here are the steps you may observe for Tidio chat obtain:
– To get the desktop app, go to Settings and click on on the “Desktop & Cell” part.
– Click on on the related possibility: Obtain for Home windows, Obtain for Linus, or Obtain for macOS.
5. Does Tidio work with WordPress?
Sure, Tidio works with WordPress.
Tidio Chat Evaluate: What’s the Ultimate Verdict?
General, I’m extraordinarily pleased with Tidio chat. The interface is clear and user-friendly, the options are strong and canopy all my wants, and the customer support has been responsive and useful. I hope that this Tidio chat evaluation was useful in understanding what the instrument has to supply.
I feel it is a fantastic selection for small companies and entrepreneurs who’re in search of an reasonably priced, all-in-one answer to assist them talk with their prospects.
In case you have any questions primarily based on this Tidio chat evaluation, please be at liberty to say them within the feedback part. I’ll be comfortable to reply them for you.
P.S. You can begin a FREE trial and get 20% off for any subscription plan on Tidio Chat with the coupon code, “SHANEBARKER.”
