Efficient communication is significant to constructing sturdy buyer relationships and driving gross sales. With clients more and more turning to varied messaging platforms and social media channels to attach with companies, it may be difficult to handle a number of channels effectively. Nevertheless, JivoChat, a strong buyer communication platform, solves this drawback by centralizing all of your contact channels in a single handy location.
Centralize All Your Contact Channels
Think about having all of your buyer messages in a single all-inclusive app. With JivoChat, that’s precisely what you get. Whether or not your clients want to achieve out by way of reside chat, messenger, or social media, JivoChat combines all these messages right into a single platform.
This consolidated method empowers your group to offer fast and useful responses, boosting effectivity and enhancing the client expertise. Say goodbye to scattered communication threads and missed alternatives. They embody:
- Stay Chat: Interact with clients in real-time by a reside chat characteristic in your web site. Present instantaneous assist and tackle inquiries promptly. Built-in with web sites, messengers, and social media platforms, these clever bots can deal with continuously requested questions, leaving your reside operators free to concentrate on extra advanced buyer wants. By automating routine inquiries, JivoChat’s chatbots considerably scale back response occasions and enhance buyer satisfaction.
- Social Media: Join with clients by standard social media platforms reminiscent of Fb and Instagram. Reply to messages, feedback, and inquiries straight from the JivoChat platform.
- Messengers: Make the most of messaging apps like WhatsApp, Viber, Telegram, and extra to speak with clients on their most well-liked platforms. Consolidate all messenger conversations inside JivoChat for straightforward administration.
- Cellphone Calls: Seamlessly combine telephone calls into your buyer communication technique. Obtain and make calls straight from the JivoChat platform, making certain a centralized expertise on your group and clients.
- API: JivoCat additionally affords user-friendly functions and seamless API integrations, making bringing in different mediums and channels you’ve developed internally simple.
JivoChat provides you full management over communication between your employees and clients. Considerations about misplaced telephones or ex-employees accessing delicate knowledge grow to be a factor of the previous. By storing private knowledge securely inside JivoChat, you may guarantee your enterprise’s privateness and defend your clients’ info. Say goodbye to sharing passwords and hey to enhanced safety.
Jivo CRM
The platform even comes with a small-business CRM that’s absolutely built-in. Jivo CRM is a strong consumer administration system designed to streamline your gross sales course of and increase income. With a handy interface and straightforward setup, you may handle your gross sales successfully in 10 minutes.
Jivo CRM additionally supplies insightful studies and analytics, serving to you determine weak spots in your gross sales pipeline and optimize your workflow for optimum profitability. With integrations accessible for varied enterprise instruments and a cellular app for on-the-go entry, JivoChat CRM empowers you to ship distinctive buyer assist and enhance your gross sales effortlessly.
With JivoChat and its built-in CRM, you may entry useful statistics and analytics for every gross sales funnel stage. Monitor the efficiency of your reside operators, evaluate response occasions and dealing hours, and analyze lead sources to determine the simplest channels. You may keep communication high quality by reviewing saved dialogues and constantly enhancing customer support.
By bringing these numerous messaging channels collectively and the power to trace them, JivoChat empowers companies to offer distinctive customer support and assist by varied mediums.
Since Jivo chatbot integration, the variety of leads has elevated by 70%, and lead-to-deal conversion price has elevated by 15%. Now we do not miss a single message from clients even throughout
off-hoursHead of Buyer Service, Renaissance Life
Be part of the ranks of over 200,000 companies worldwide that belief JivoChat for his or her buyer communication wants. Go to their web site, discover their weblog, or contact their devoted assist group to find how JivoChat can revolutionize your buyer communication. Belief the platform ranked third worldwide by the variety of customers and powers over 14 million month-to-month chats.
