Increase buyer engagement with messaging channels

The common buyer learns about your small business from numerous sources, together with print and digital advertisements, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you may give your prospects the comfort of chatting with your small business on their most popular prompt messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.

This helps your advertising group plan their technique and attain their goal audiences, your gross sales group get extra leads, work together and shut offers sooner, and your assist group immediately resolve buyer considerations.

One of the best half? You not solely get to have interaction your prospects and prospects on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to dwell chat brokers or departments based mostly on the subject, enterprise operate, location, or channel. Buyer communication in your engagement channels can also be augmented by integrations along with your cost and order administration software program, CRM, assist desk device, and even inner databases.

Now let’s have a look at all our buyer engagement channels intimately.

Have interaction your Fb followers with the Fb Messenger channel

Reap the benefits of the most important networking software program—over 2 billion day by day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.

With our Fb Messenger integration, your Fb followers can instantly chat with your small business and you may immediately reply to them from a single dashboard on SalesIQ.

Make your Instagram profile a income machine

Since Instagram is now the hub of most dwelling bakers, boutiques, and different small companies, prospects searching for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram may give you that much-needed enhance and decide the destiny of your small business. 

On the identical time, you have to be energetic on the platform and preserve a tab on inquiries and orders from prospects and prospects. You could possibly lose these prospects to a competitor for those who take greater than a day to reply.

Now we have a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.

Let privacy-conscious prospects attain out to you on Telegram

With all the information privateness considerations round social media/IM apps, many have stopped having vital communication on these platforms. However that doesn’t imply these prospects ought to at all times have to come back to your web site for a easy clarification.

 Let your prospects contact you from their trusted prompt messenger app with the SalesIQ-Telegram integration.

Improve your approachability with WhatsApp

With over 2 billion customers, WhatsApp is essentially the most used prompt messaging channel. Meaning having a WhatsApp account for your small business/model will make you rather more approachable within the minds of your prospects. However that might additionally imply an enormous inflow of messages from them. 

Route all incoming messages to the precise brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.

Cowl the fundamentals with web site dwell chat

Your web site is the primary impression an individual will get about your on-line presence. Nonetheless, even a superbly crafted website received’t convert your on-line viewers into prospects if it doesn’t have a manner for them to attach with you!

SalesIQ’s highly effective dwell chat is what you could bridge this hole. You possibly can customise the dwell chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to offer your prospects a gateway to achieve you.

Cater to your cell app customers with our cell SDK

Within the digital period, the place the whole lot is optimizable in your cell, shouldn’t buyer engagement even be? Simply prolong all the advantages of SalesIQ to your cell app and join along with your prospects and prospects utilizing Mobilisten, our dwell chat cell SDK out there for Android, iOS, React Native, Cordova, and Flutter.

We’re not completed! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.