By Kathleen Herrmann August 18, 2022
Have you ever ever began a brand new function and didn’t know the place to begin? At AWeber, we set you up for achievement from day one with our distinctive tackle new crew member onboarding.
Ever begin a brand new job, get handed a laptop computer, after which get despatched in your approach? You’re uncertain of the place to begin, who to satisfy with, sitting round looking for one thing to do to fill your time. That doesn’t fairly scream “exceptional begin to a brand new function,” when you ask me.
At AWeber, we view onboarding slightly otherwise than most. All new AWeber crew members (no matter their function) spend their first six days, sure six entire days, NOT doing their job. I do know which may sound slightly extreme — what may we presumably be masking for six days!? — however how are you going to presumably be requested to do your job earlier than you totally perceive how your organization works?
So at AWeber, you spend your first six days attending to know our crew, prospects, and product.
Meet the AWeber Workforce
Attending to know your crew members shouldn’t occur by chance. So we put aside devoted time so that you can develop significant relationships throughout your first week.
Each new crew member is about up with a buddy, who’s their “go-to” individual throughout their first week at AWeber. If the crew member has a query about the place to seek out our product roadmap, and even which enjoyable “off-topic” slack channels to affix — their buddy is there to assist.
Buddies do every thing from greeting new crew members earlier than their first day to assembly with them every day throughout onboarding to reply questions and get to know one another. Buddies additionally lead their “Meet the Workforce” classes and host a celebration on the finish of their onboarding.
Talking of “Meet the Workforce” classes… our new crew members truly do meet all the AWeber crew throughout their first week. And bear in mind what we stated earlier about significant relationships within the first week? Every session is made up of a random mixture of crew members that share the next details about themselves:
- Identify
- Pronouns
- Location
- Workforce and Place
- Years at AWeber
- Enjoyable Truth
These classes are a ton of enjoyable and actually showcase the colourful, numerous personalities that make up our crew! From a UX Designer who teaches Zumba to an Engineer who builds devices from scratch to a CS Workforce Lead with a background in yard wrestling — we positively dwell our core worth of “Don’t take ourselves too critically. Have enjoyable!” to the fullest.
Along with assembly every AWeber crew member, new crew members additionally meet with every division to study that division’s targets and duties, how they collaborate with different departments throughout the corporate, and their impression on our firm targets.
Meet the AWeber Clients
At AWeber, our prospects are on the forefront of every thing we do. And how are you going to presumably develop or design merchandise for, market merchandise to, or reply questions for our prospects and not using a sturdy understanding of WHO we serve. We sort out this problem throughout onboarding in two methods.
First, all new crew members undergo a “Know Your Clients” session the place they study in regards to the creators and small enterprise homeowners we serve. In that session we do a deep dive into precise prospects, how they use the product, and the way we regularly associate with them to assist develop their companies.
All new crew members additionally take part in just a few buyer options shadow classes. In these classes, new crew members associate with a buyer options crew member and watch as they work by means of actual assist tickets, in actual time. These classes assist new crew members perceive how the AWeber product works, nevertheless it additionally offers them a greater understanding of how our prospects assume and what motivates them.
Be taught the AWeber product
All the pieces we do at AWeber comes from an understanding of the creators and entrepreneurs we serve. So what higher approach to do this than to truly turn into certainly one of them — and we do that through the use of our product
Throughout onboarding, all new crew members create their very own faux small companies (or use their aspect hustle if they’ve one) to get palms on with our product similar to an actual buyer would.
New crew members arrange their AWeber accounts, create a touchdown web page, ship their first e-mail, and even create a pattern product. Via this course of they perceive the widespread struggles our prospects face, akin to what to jot down of their emails or methods to develop their subscriber checklist. As every crew member strikes into their new job, understanding our prospects’ struggles helps them to provide you with artistic options to satisfy their wants.
Grow to be a part of the AWeber crew
Armed with all of this AWeber information, new crew members can bounce into their function with an important high-level understanding of who we’re, who our prospects are, and the way their function impacts the corporate at massive.
We will’t wait so that you can turn into our subsequent AWeber crew member, so you may expertise our onboarding course of first hand. Come see what the entire hype is about — be part of the AWeber crew at present!
