We noticed this evaluate on LinkedIn and have been taken with studying extra about utilizing the Stripo editor.
Evaluate this to our earlier struggles with Pardot’s built-in e mail builder, which just about required a full-on coder. We spent hours untangling buggy code and infinite rounds of testing, making “good” emails virtually unattainable to realize with our assets.
However due to Stripo, we now create gorgeous emails in minutes, all with an insanely cheap price ticket. Utilizing Stripo, mixed with Exclaimer’s latest (and really lovely!) rebrand, has proven unbelievable outcomes, with improved click on charges throughout all audiences. And we’re simply getting began!
Stefanie Mainstone,
Head of CRM at Exclaimer.
We have been taken with how precisely Stripo helps velocity up the creation of emails whereas making them lovely and straightforward to export, why SaaS initiatives select us, and the way they work with us. In any case, e mail entrepreneurs usually have an issue with built-in editors in ESPs — they don’t will let you make a very good design with out data of the code, and what you probably did within the editor will not be at all times despatched appropriately.
About Exclaimer and its e mail advertising technique
Exclaimer is the market chief in e mail signature administration options, empowering companies to unlock the potential of e mail as a key digital promoting channel whereas rising effectivity by automated administration. With its award-winning instruments, organizations can seamlessly ship constant branding, promote advertising campaigns and firm information, collect buyer suggestions, and extra.
Because it was based in 2001, Exclaimer has grown from three entrepreneurs to a worldwide SaaS enterprise with 200+ staff. Over 60,000 organizations use Exclaimer for his or her e mail signature options. Its various buyer base consists of Sony, Mattel, Financial institution of America, NBC, the Authorities of Canada, and the BBC.
We’re within the enterprise of e mail, so once we do e mail advertising, we now have to follow what we preach. Delivering world-class e mail advertising journeys helps our place as a class chief.
Stefanie Mainstone,
Head of CRM at Exclaimer.
Exclaimer’s e mail advertising technique
Exclaimer sends tailor-made newsletters to prospects, clients, companions, and inner workers — so the content material ranges between audiences. The principle objective of all of the newsletters is to maintain the Exclaimer group engaged and up-to-date with new assets, information, and occasions.
It sends the next kinds of e mail campaigns:
- a mix of automated e mail applications for issues like “Free Trial”;
- often scheduled newsletters for prospects, shoppers, and companions;
- emails for advert hoc campaigns and occasions which are developed by a number of groups all year long.
They section emails by location, pursuits, and behaviors and, on common, ship round one e mail a fortnight to every of the subscribers.
Drawback: Spending hours getting ready an e mail from a template and an unpredictable outcome
Over the previous 12 months, Exclaimer’s advertising staff has grown to incorporate over 30 individuals. Electronic mail advertising is dealt with by two CRM managers who work carefully with designers and copywriters. Nevertheless, it’s the CRM managers who’ve full management over this advertising channel and are in the end liable for e mail high quality and channel success.
The CRM staff was utilizing Advertising and marketing Cloud Account Engagement (Pardot) for e mail advertising however confronted two critical limitations:
1. Enhancing pre-made templates in Pardot required hours of coding and testing the outcomes
In January 2023, earlier than implementing Stripo, they used the built-in Pardot editor to create emails. They’d a number of coded templates that they may use to make the mandatory modifications when getting ready new emails.
Cloning and enhancing HTML templates over time means:
- low flexibility and bugs that pop up and grow to be increasingly more troublesome to repair;
- typically simply making fundamental modifications to the HTML isn’t sufficient, however a CRM supervisor can’t write and code an entire e mail from scratch.
Due to this, it took hours of labor to arrange every e mail, make edits, and render testing emails earlier than they have been glad sufficient to ship them — and even then, they weren’t good throughout all recipient platforms.
2. The necessity to redesign emails and add new fonts after rebranding
In June 2023, Exclaimer underwent rebranding, one of many parts of which was new fonts. The difficulty they’d in getting fonts and fallback fonts to work within the e mail code was the straw that broke the camel’s again. So, they began wanting into drag-n-drop e mail editors that they may combine into the workflow.
They’ve two very particular model fonts, and so they work properly on Apple units however not on Outlook, except the recipient occurs to have these uncommon fonts on their machine already. The model fallback fonts are Google fonts, which, once more, don’t at all times work on everybody’s machines. Then, they’ve fallback web-safe fonts, which aren’t within the e mail secure checklist, so in whole, they’ve 4 fonts within the course of, which they wish to render as finest as attainable.
With out good data of HTML, it’s onerous to get this to work — and the fonts often find yourself in Occasions New Roman for serif and Arial for sans serif, however even that is inconsistent. This utilized notably once they have been required to fashion textual content, reminiscent of bolding. Emails appeared messy, with a mix of fonts and strengths.
We checked out about 10 instruments total, met with three, and at last settled on Stripo because it has the best flexibility and got here extremely advisable, to not point out the very cheap price ticket.
Stefanie Mainstone,
Head of CRM at Exclaimer.
Resolution: Why select Stripo
The Exclaimer staff picked up Stripo in a short time, because it’s such an intuitive device to make use of. Since implementing Stripo, the staff has solely wanted help a few occasions, because the platform works seamlessly. Once they’ve requested for help utilizing the stay chat operate, the problems have at all times been resolved rapidly and successfully.
How the staff works on every e mail
The CRM staff works on emails with the content material and design groups, in addition to exercise house owners from throughout the advertising staff and group.
Normally, such individuals participate in e mail creation:
- marketing campaign supervisor or inner stakeholder (e.g., head of communications);
- CRM supervisor who’s liable for this advertising channel and proofing and catching any errors, all of which have been made a lot simpler with the Stripo preview hyperlinks;
- content material supervisor;
- copywriter;
- designer.
All of the initiatives are a collaborative effort, and they’re at present utilizing Asana to handle initiatives and timelines. As soon as an exercise seems, there’s a kickoff assembly to temporary the related stakeholders, after which they will get to work.
Usually, the method of e mail constructing seems like this:
- There’s a briefing with the design and content material groups on a project-by-project foundation and making suggestions on content material and timing.
- The copy and belongings are then supplied to CRM managers, who flip them into a phenomenal e mail. They stated that it had grow to be a lot simpler since they’d had Stripo on board.
- As soon as they’ve constructed the e-mail, they share this with the exercise proprietor and the copywriter to proofread and evaluate. This has additionally grow to be a lot simpler with Stripo, as they will simply share preview hyperlinks to the emails from inside Stripo, in addition to give entry to the proofreaders so as to add feedback and mark up modifications.
Outcomes: Saving 90% of the time and 50% improve in total engagement
The Exclaimer staff famous two key outcomes of labor within the Stripo, some favourite options, and shared with us examples of their emails.
Saving 90% of the time on e mail constructing
The staff spends about 10% of the time constructing emails in comparison with what they used to. And the emails render completely each time — to a degree the place they don’t actually need to render-test anymore, however they nonetheless do, simply in case!
It may take an entire day to get an e mail to a degree the place it was “adequate,” so ship it out. They nonetheless weren’t joyful, however we needed to weigh the time price in opposition to the impression. At some point was often the restrict.
We’d work as a lot as we may on a grasp template after which duplicate this as required. I feel now getting the grasp template proper, even from scratch in Stripo takes as much as 1 hour. So I’d say 8 hours all the way down to lower than 1 hour for a base template for a marketing campaign.
Stefanie Mainstone,
Head of CRM at Exclaimer.
Improve in total engagement
Exclaimer applied Stripo on the identical time they went by a rebranding, so the 2 issues went hand in hand to spice up total engagement. They’re getting the next open price over time as they construct belief with subscribers, and that, mixed with the brand new visible attraction of content material, has led to a 50% improve in total engagement — and they’re simply getting began!
Stripo’s options that assist Exclaimer get these outcomes
When sending advertising emails at quantity, they must be environment friendly, efficient, and exquisite, and Stripo has confirmed to be a useful ally. Listed here are a number of the key causes to make use of Stripo to hurry up e mail constructing:
- Drag-n-drop builder: Stripo’s intuitive drag-n-drop builder simplifies the e-mail creation course of. It’s consumer pleasant, even for these with fundamental HTML data.
- Edit HTML code: What actually units Stripo aside is the power to edit HTML code for particular person components inside your e mail. It is a lifesaver for these moments if you simply want a bit of tweak to their pre-built constructions.
- Fosters collaboration: One other nice characteristic is simple entry for colleagues to view and supply suggestions on emails. There isn’t a want for logins — simply easy collaboration. Plus, sharing preview hyperlinks with anybody is a breeze.
- Seamless integration: The icing on the cake is the power to export emails instantly into the CRM system. The outcome? Emails that render completely each time.
Exclaimer’s e mail examples
When Exclaimer redesigned emails alongside the corporate rebranding, a Stripo design characteristic they cherished was the “Highlighted textual content colour” choices inside a button. This characteristic modifications the colour of the button’s background and textual content when the button is rolled over or clicked.
The CRM staff has used this characteristic so as to add some character to emails and to align the buttons with the model colour getting used inside the e mail. See examples under.
(Supply: Electronic mail by Exclaimer)
Yet another instance:
(Supply: Electronic mail by Exclaimer)
The brightest second in working with Stripo
My favourite characteristic in Stripo is the power to save modules to reuse in different emails. After you have a module saved, you merely drag and drop it into one other e mail template if you wish to use it. It means the emails look constant, and there are not any errors with spacing or sizing — all issues that contribute to constructing belief with the recipient. It additionally saves a variety of time, as you solely need to do the onerous work of constructing a module as soon as!
Stefanie Mainstone,
Head of CRM at Exclaimer.
Plans and new challenges
Exclaimer positively needs to begin making use of some interactive options in Stripo, however to date, the main target has been on re-creating the whole suite of emails whereas delivering all the brand new ones, all in Stripo. There have been a whole lot, nevertheless it didn’t take too lengthy, because the editor is so easy to make use of. Now, it’s time to construct on that basis and hold driving up engagement.
Velocity up your e mail design course of with Stripo
