FastSpring Help: 2023 Q3 Updates From Buyer Help

Estimated learn time: 9 minutes, 8 seconds

Get the newest from FastSpring’s Help leaders on even quicker assist decision, MailChimp modifications, and extra.

Want FastSpring assist? Go to our Help web page.

FastSpring gives an all-in-one fee platform for SaaS, software program, and digital merchandise companies, together with VAT and gross sales tax administration, fee localization, and shopper assist. Arrange a demo or attempt it out for your self.

The Key to Comfortable Clients: Seamless Help With FastSpring

At FastSpring, we perceive the importance of outstanding customer support in constructing robust relationships along with your valued purchasers. Our devoted group is dedicated to making sure buyer satisfaction for each you and your patrons.

Supporting your patrons’ transactions and downloads on our platform is a breeze. Nonetheless, when your patrons attain out to FastSpring for points like refund authorization, success, or product info that require your help, we face a singular problem.

To supply your clients with the absolute best expertise, we’ve reviewed our Buyer Satisfaction Surveys and recognized key components that result in detrimental suggestions:

• Sluggish response time in offering help.
• Redirecting clients to a different web site for service.

To accomplice successfully with FastSpring and improve customer support, we suggest two easy steps once we search your assist:

1. Add the proper assist e-mail to your retailer settings.
2. Reply promptly when FastSpring forwards assist requests out of your clients.

By following these steps, you’ll be stunned at how easy it’s to enhance buyer satisfaction. Well timed responses make clients really feel valued and supported, growing loyalty and repeat enterprise. Conversely, unresolved queries or delayed responses can result in dissatisfied clients who might share their detrimental experiences with others.

We imagine that collectively, we will create a seamless buyer assist expertise that can bolster your enterprise and strengthen buyer loyalty.

Thanks for selecting FastSpring as your accomplice in delivering distinctive buyer experiences!

Luanne Albright
Buyer Help Supervisor

Getting the Assist You Want: 5 Greatest Practices for Submitting Help Instances

When reaching out to a assist group for help, offering particular and detailed info is essential for a fast and environment friendly decision. By together with important particulars upfront, you’ll be able to assist the assist group perceive and diagnose the problem extra successfully, minimizing pointless back-and-forth communication. 

Take a look at the next finest practices for submitting a assist case and making certain a smoother and quicker troubleshooting expertise.

5 Nice Components to Embrace With Your FastSpring Help Request

Order Reference or ID Quantity

If relevant, embrace the order reference or ID quantity related to the acquisition. This info permits the assist group to shortly find your order inside the platform, saving time and streamlining the investigation course of.

Subscription ID Quantity

If relevant, present the subscription ID quantity related to your case. This identifier helps the assist group pinpoint your subscription particulars, facilitating correct help tailor-made to your particular state of affairs.

Rationalization and Steps to Reproduce the Drawback

Embrace a quick clarification of the problem you might be going through, together with step-by-step directions to breed it. By offering clear directions, the assist group can try and recreate the issue in their very own setting, resulting in a extra correct analysis and determination.

Screenshots

Along with the order and subscription IDs, screenshots are extremely beneficial for visualizing and pinpointing the issue space. Even when the problem will not be straight associated to an order or subscription, screenshots can present worthwhile context and assist the assist group establish the foundation trigger promptly.

Screencast of the Concern

For technical issues, errors, or complicated points, recording a screencast is the best choice. By capturing a video of the issue whereas explaining it, you present the assist group with a complete understanding of the problem. This technique permits us to visualise the issue in actual time and supply extra correct steering.

Submitting a assist case with particular and detailed info is essential for a swift and efficient decision. Bear in mind: Clear communication from the beginning results in faster options and ensures a smoother buyer assist expertise.

Enrique Navas
Help Engineer

Breaking Into the B2B Market? 4 Causes to Let FastSpring Be Your Information

Are you contemplating coming into the B2B market? Don’t fear, you’re not alone on this enterprise! FastSpring is right here to be your trusted accomplice, making the complete course of smoother and extra manageable for you.

1. Easy B2B Purchaser Onboarding With FastSpring

Earlier than making a purchase order, B2B patrons might require you to finish particular paperwork or present important info as a part of their pre-purchase necessities. We perceive this may appear overwhelming, however right here’s a game-changer: As a service provider of document, FastSpring acts because the occasion your patrons have to onboard throughout their buying journey. We deal with this whole course of for you, easing any worries you may need.

2. Helpful Doc for Vendor Setup

To make issues much more handy, now we have a complete doc available. This doc incorporates all the knowledge sometimes wanted by most patrons for easy vendor setup. Merely obtain it right here, and be at liberty to share it straight along with your purchaser.

3. Tailor-made Onboarding Help

Each purchaser is exclusive, and we perceive that. Some may need extra complicated onboarding necessities. In such instances, you’ll be able to depend on us for personalised help. Simply direct your purchaser to achieve out to us at b2b@fastspring.com, and we’ll be more than pleased to assist them by the method.

4. Easy Order Administration With Our Slicing-Edge Instruments

FastSpring provides instruments that can streamline your processes and prevent worthwhile time.

Digital Invoicing

Our Digital Invoicing software empowers you to create, ship, and observe invoices electronically. This not solely ensures quicker supply to your purchasers but in addition helps you preserve a extra environment friendly enterprise method.

Interactive Quotes

Make a long-lasting impression in your purchasers with our Interactive Quotes function. This dynamic software lets you create partaking, personalized quotes that can captivate your prospects. Impress them with interactive components and an intuitive interface, elevating your model’s professionalism and supplying you with a aggressive edge.

We’re dedicated to offering you with essentially the most environment friendly and user-friendly instruments, and we invite you to discover these distinctive options additional. Go to our FastSpring for B2B web page to find extra about Digital Invoicing and Interactive Quotes, together with detailed insights on how they will revolutionize your order administration course of.

With FastSpring by your aspect, coming into the B2B market turns into a hassle-free journey. We’ve received your again, so you’ll be able to concentrate on what issues most: rising your enterprise and reaching new heights!

Beth Thorpe
Senior Platform Help Specialist

Suggestions Issues: Bettering Buyer Self-Service Documentation Collectively

At FastSpring, we perceive the significance of offering wonderful assist and steering to our clients. Efficient self-service documentation empowers you to seek out solutions and options to your queries independently, at your comfort. 

Listed below are just a few the reason why that is essential:

• Empowering Self-Sufficiency: Complete documentation helps you change into self-sufficient and lets you resolve easy points by yourself, with out counting on exterior help. It places the facility again in your palms, supplying you with the liberty to discover and experiment.
• Enhanced Consumer Expertise: Clear and concise documentation improves your total expertise with our services. It ensures you’ll be able to profit from options and capabilities, resulting in elevated satisfaction and productiveness.

We try to repeatedly enhance our self-service documentation to fulfill your evolving wants. We worth your suggestions, because it helps us perceive what’s working and the place we will enhance.

We’re actively gathering suggestions to reinforce our documentation and would love to listen to from you! You probably have any ideas you want to share, we invite you to take part in a 30-minute dialogue about your documentation journey with us. To take part within the dialogue or share your suggestions, please contact our assist group at docfeedback@fastspring.com. We recognize your willingness to contribute and stay up for listening to from you!

Patty Novrocki
Buyer Help Data Supervisor

MailChimp: Integration No Longer Obtainable on Traditional Shops

Resulting from modifications in MailChimp API authentication necessities, integration with MailChimp is not accessible on FastSpring’s Traditional shops. 

We all know this may be an vital a part of your enterprise, and that MailChimp’s API depreciation has affected you, our clients, however we wish you to know there are alternatives.

So what are you able to do? 

Possibility 1: We extremely encourage you to contemplate migration to our newer Contextual shops, the place MailChimp API 3.0 is totally supported. Check with our documentation on migrating from Traditional to Contextual. Additionally, take a look at the newest Case Examine on Partitions.io and their nice expertise with migrating from Traditional to Contextual!

Possibility 2: Obtain an export of order emails anytime, and import that into your MailChimp account. 

Possibility 3: Create an intersessional script or use a service like Zapier to eat FastSpring notifications, after which facilitate communication with MailChimp of their anticipated format.Contact our assist group to debate any of those choices in additional element. Simply submit a request from contained in the FastSpring platform, or go to https://group.fastspring.com/s/ to log in.

Shawn Auberzinski
Senior Help Engineer

Understanding Cost Recommendation Codes and Recurring Billing Cancellation

So what precisely are Cost Recommendation Codes?

Cost Recommendation Codes are generated and returned when a recurring fee try fails. They usually include directions, signaling that the recurring billing collection ought to be canceled. These directions are issued by the cardholder’s financial institution, because of them explicitly requesting their financial institution to halt the recurring fee. Cost Recommendation Codes that aren’t adhered to, might end in a number of rejected fee makes an attempt and decrease conversion charges.

FastSpring’s Compliance Methodology

At FastSpring, we’re dedicated to sustaining the very best requirements of compliance and making certain easy fee processes for each retailers and patrons.  To stick to business rules and supply the perfect expertise, now we have carried out a course of for dealing with subscriptions related to Cost Recommendation Codes. 

Scheduled Cancellation

To streamline our procedures and improve effectivity, we are going to cancel subscriptions with Cost Recommendation Codes that comprise the key phrase “cease.” 

Once we cancel a subscription resulting from a Cost Recommendation Code, we replace the Non-obligatory Subscription Observe on the Particulars web page to incorporate the next message: “Recurring Billing Canceled per purchaser’s request – Cost Recommendation code.” 

Navigate to the Particulars web page from any of the directions beneath:

• Looking by Subscription ID from the World Search bar takes you on to the Particulars Web page.
• Click on on View subscription from any order/transaction related to the subscription from the Order element web page.

Click on on the left navigation menu: Gross sales > Subscriptions. Click on on any row from the record view.

FastSpring gives an all-in-one fee platform for SaaS, software program, and digital merchandise companies, together with VAT and gross sales tax administration, fee localization, and shopper assist. Arrange a demo or attempt it out for your self.