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FastSpring is proud to announce that our help crew has gained a Silver Stevie® award for Entrance-Line Buyer Service Crew of the Yr within the “Know-how Industries – Pc Software program” class!
FastSpring Assist Rises to the Problem
It was clear to award judges that FastSpring’s crew had moved strategically to make the voice of the shopper the middle of enchancment efforts, with outcomes displaying in buyer satisfaction (CSAT) scores, internet promoter scores (NPS), and first response goal occasions in 96% of circumstances.
These efforts had been described as notably spectacular given how a lot our firm is rising, which may current challenges for any buyer help crew — however our crew stepped as much as handle challenges by higher understanding and assembly clients’ wants.
Steps taken by our help crew to perform these targets included buyer journey mapping, participating with clients one on one, integrating synthetic intelligence in our help processes, and even implementing interdepartmental service stage agreements (SLAs). These steps helped our crew transfer again to a extra customer-centric tradition, which has additional empowered and engaged our crew members, too.
We’ve additionally built-in synthetic intelligence with our documentation search software! Learn our weblog submit to be taught the way it works, or go to our documentation to attempt it out for your self.
The Stevie® Awards
The Stevie® awards had been created in 2002 and have grow to be the world’s premier enterprise awards, with Gross sales & Buyer Service, American, Worldwide, Asia-Pacific, the Center East & North Africa, Ladies in Enterprise, and plenty of different sections of awards having been established to acknowledge excellence in enterprise all around the world.
This award is the product of loads of onerous work by our help crew, and we’re not shocked they’ve earned this distinction!
Want FastSpring help? Expertise our crew’s glorious service firsthand by submitting a service request from contained in the FastSpring app or through our service portal.
Katie Stephan
Katie Stephan is the Senior Content material Strategist at FastSpring. Apart from her intensive advertising expertise, she has an MFA in artistic nonfiction writing and has served her native communities as a school writing teacher.
