With the fitting prompts, ChatGPT can supply concepts for higher customer support.
Synthetic intelligence-powered chatbots have served buyer assist roles for a number of years. ChatGPT has created extra alternatives.
Listed here are widespread buyer assist wants and ChatGPT prompts to assist handle them.
ChatGPT Prompts for Buyer Help
Compose customer-service emails. Writing a customer-service e-mail generally is a problem. It ought to be generic sufficient to work for all clients but particular to reply every want.
ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, reminiscent of:
You’re an ecommerce retail store promoting automotive elements. Create an e-mail template thanking your clients for his or her purchases. Goal the e-mail to possible purchaser personas.
After which comply with up with extra prompts as wanted:
- Make it shorter.
- Change the tone to be extra casual or pleasant.
- Add a “Subscribe to our publication” call-to-action that blends with content material.
Re-engage inactive shoppers. There’s no excellent strategy to entice lapsed clients to purchase once more. However ChatGPT can generate e-mail concepts for re-engagement. Right here’s a pattern immediate:
You’re an ecommerce retail store promoting automotive elements. Generate concepts to re-engage clients who haven’t bought for six months. For each thought, craft an e-mail and a social media put up.
Replies to constructive evaluations. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT may help:
Generate 20 messages to thank clients for constructive evaluations on Google, Yelp, and Fb. Make them brief however totally different.
Replies to unfavourable evaluations. Responses to unfavourable evaluations threat annoying clients much more. ChatGPT can generate empathetic phrases and ideas:
Generate 15 phrases to show empathy to clients who had a unfavourable expertise with our enterprise.
You might additionally ask ChatGPT to critique a response:
That is my reply to unfavourable suggestions from a buyer [TEXT]. Critique my response and supply recommendations for bettering it.
Analyze social media sentiment. ChatGPT can evaluate and arrange mentions of your model on social media through these prompts:
- Categorize the mentions primarily based on sentiment.
- Determine mentions that want replies and generate a response.
Create buyer surveys. Crafting an efficient buyer survey is tough. The goal is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:
You’re an ecommerce retail store promoting automotive elements. You need to survey clients for his or her expertise together with your web site. Compose questions for actionable insights that generate a excessive response.
Different survey prompts might handle particular conditions, reminiscent of account cancellations or cart abandonments.
Generate phone scripts for conversations with sad clients. Partaking ChatGPT with hypothetical assist calls is a helpful coaching technique for brand spanking new personnel. Allow them to immediate ChatGPT with situations for annoyed clients and the way it addresses them.
Right here’s a immediate:
You’re a buyer assist individual at an ecommerce retail store promoting automotive elements. Generate three situations of why clients could also be sad together with your services or products. For every state of affairs, create a phone script addressing the sad buyer.
Different prompts might seek advice from a specific incidence, reminiscent of recommending an inferior half or charging the unsuitable value.
Check the group’s customer support expertise. ChatGPT may help handle assist personnel and enhance their expertise. Right here’s a immediate:
I handle a buyer assist group at an ecommerce store promoting automotive elements. I need to take a look at their customer support expertise. Generate a 20-question quiz to check these expertise. Embrace solutions.
Don’t overlook to refine your immediate or ask follow-up questions as wanted.
