Biscuiteers has paired with Scurri to dispatch a luxurious supply service three hundred and sixty five days a 12 months, enabling customisation by means of next-generation supply software program.
Biscuiteers, the luxurious hand-iced gifting firm, will deal with every part – from supply to buyer notification. The partnership with Scurri will assist expedite this course of by enabling a customisable supply administration platform.
In 2007, Harriet Hastings and Stevie Congdon laid the primary stone of the hand-iced edible presents franchise. Their solely mission was to supply a luxurious gifting answer that regarded pretty much as good because it tasted. Over time, they ended up creating fantastically iced biscuits in fabulous packaging.
Nonetheless, with time, the corporate grew and dispatched its experience in bespoke wedding ceremony truffles, handcrafted macaroons, and mouth-watering candies. The scrumptious creations are available in a luxurious memento tin for patrons to maintain the container after having fun with Biscuiteers merchandise.
This British firm manufactures three million biscuits yearly inside its headquarters in Wimbledon and London. Furthermore, the retail model additionally has wholesale companions like Waitrose, Selfridges, Harrods, and Harvey Nichols. In addition to that, their company gifting initiative additionally brings important advantages, making up one-third of their orders.
Biscuiteers x Scurri
It’s estimated that Biscuiteers sends roughly 250,000 parcels a 12 months by means of its Direct-to-Shopper (DTC) enterprise. Via its collaboration with Scurri, it will have the ability to deal with an much more in depth service community. Scurri will assist the model automate sure parts, equivalent to service allocation, label era, and service notification. With this, Biscuiteers can meet excessive calls for and fulfill each buyer with a seamless supply service.
The 2023 collaboration between Biscuiteers and Scurri Monitor Plus permits for a extra environment friendly service administration, enabling Biscuiteers to combine seamless worldwide service companies. With Scurri, the British firm can get pleasure from enhanced effectivity, a greater buyer expertise, a sophisticated reporting suite, a decreased supply price, and a mean label response of as little as 150ms.
Lauren Juster, the Gross sales and Advertising and marketing Director at Biscuiteers, mentioned, “The worth of working with Scurri is that they take one thing that could possibly be extremely difficult for a model, and so they simplify it. Supply isn’t probably the most glamorous a part of the e-commerce journey, however it’s a fully very important a part of the journey. In case your parcel doesn’t exit to the appropriate particular person, on the appropriate service, on the appropriate day, you’ve blown the entire order so it’s truly a extremely core a part of buyer expertise that they take it out of your palms and take care of it for you.”
Rory O’Connor, the CEO and Founding father of Scurri, appreciates Biscuiteers’ distinctive method to pair customer support with the model’s distinctive gifting expertise. Rory mentioned, “We’re delighted to associate with Biscuiteers to assist it take management of its supply and post-purchase expertise to make sure every buyer interplay is seamless and joyful – boosting loyalty and delivering all-important income progress.”
