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Stakeholder Desires vs. Consumer Wants: Why Following Orders Creates Dangerous Merchandise | by Michael H. Goitein | Aug, 2024


How one small mindset shift can remodel your product growth.

The grasp waiter at work. Picture by way of Midjourney

“I do know it’s what I requested for, however I hate it.”

It was like a punch to the intestine for me and our whole staff.

We had simply accomplished our last demo after spending the previous 18 weeks creating a fancy, mobile-enabled, multi-sided market for a nationally famend model. This model had been supporting an underserved channel with an enormous Whole Addressable Market (”TAM”).

Once we began the product, we had been shocked a model of their measurement was managing this whole consumer group by a mixture of legacy programs and paper types. The consumer knew they wanted our assist.

I had the fortune to guide a robust staff with skilled leads throughout technical structure, cell engineering, and Consumer Expertise (“UX”).

After our preliminary kickoff, we had been advised all communication would undergo our single level of contact, the channel lead. Our stakeholder assured us they knew precisely what every of the completely different customers would wish from the cell app.

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