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SocialBee, a social media administration platform and SaaS based mostly in Romania, first began utilizing FastSpring in 2018.
Co-Founder and Chief Government Bee Ovi Negrean has used the phrase “flawlessly” to explain how FastSpring’s service provider of report use case has labored for SocialBee (extra on that beneath!).
After adopting FastSpring as their service provider of report, SocialBee even noticed 2x year-over-year progress in month-to-month recurring income (MRR) after their first yr with FastSpring.
Nonetheless, as SocialBee makes use of many various methods to bundle and monetize their software program as a service subscriptions, they started discovering new methods to check the FastSpring platform’s capabilities.
Right here’s how FastSpring not solely rose to the problem however continues to impress Ovi and the SocialBee staff, particularly with:
Are you searching for a service provider of report that may accomplice with you to develop what you are promoting internationally? FastSpring gives an all-in-one cost platform for SaaS, software program, and digital items companies, together with VAT and gross sales tax administration, cost localization, and shopper assist. Arrange a demo or attempt it out for your self.
Why SocialBee Selected FastSpring as a Service provider of Document
FastSpring’s perform as a service provider of report has at all times been essential to SocialBee. Once they needed to increase their enterprise to new international marketplaces, realizing that FastSpring handles VAT and taxes made FastSpring a simple alternative.
“FastSpring, for us, has at all times solved the issue of not having to fret about VAT and taxes, in addition to the core of merely getting cash from our prospects,” Ovi defined. “And that use case at all times labored flawlessly; there wasn’t any downside.”
It labored so effectively that SocialBee was capable of double their MRR yr over yr.
But it surely takes much more than facilitating funds and managing taxes to make a service provider of report perform inside a enterprise’ on-line surroundings, and SocialBee was going to ask FastSpring simply how a lot it may do.
SocialBee’s Particular Enterprise Wants
SocialBee was promoting their SaaS product as a subscription with many various choices and add-ons once they switched to FastSpring in 2018. Any a type of choices and add-ons may not be that sophisticated by itself, however when stacked in lots of attainable mixtures, it created advanced product and subscription wants.
“Our setup might have been a bit extra advanced, or stranger, than most of FastSpring’s different prospects,” Ovi mentioned.
Plus, SocialBee wanted many subscription-specific options comparable to pricing proration for purchasers who change their subscription mid-payment interval.
Due to that setup, SocialBee helped FastSpring uncover loads of edge instances and bugs that, whereas fully regular for any software program firm like FastSpring to work by with their customers, have been nonetheless annoying for SocialBee to work by. “For many prospects and most use instances, issues simply labored. However the issues that didn’t work have been irritating and stored us from being 100% comfortable.”
So that they reached out to FastSpring.
FastSpring’s Help and Product Growth
Ovi mentioned that the way in which FastSpring has dealt with SocialBee’s wants has made apparent FastSpring’s dedication to nice assist and to offering an ideal product.
Help From Buyer Success Managers
The very first thing that impressed Ovi was how communicative and attentive SocialBee’s buyer success supervisor (CSM) Gareth has been.
“Since our new supervisor [Gareth] got here in, he has been very on level, creating an inventory of all the problems we had and following up weekly to seek out out what was being accomplished on the FastSpring facet to unravel these points,” Ovi mentioned about FastSpring’s assist. “However we’re additionally being informed anticipated supply dates and what progress has been made. We’re additionally capable of allow them to know which points are a precedence for us and that are much less essential.”
Specifically, there was one incident during which a problem SocialBee was experiencing was time-sensitive due to a pricing enhance they applied.
“Gareth was there to in a short time assist us, and one thing that would have been a blocker — or that would have delayed our associated advertising marketing campaign — wasn’t a blocker anymore, as a result of they knew how essential it was for us to have it solved.”
Help From FastSpring Management
The FastSpring management staff has additionally been very lively in SocialBee’s success, making it clear to SocialBee that FastSpring is absolutely dedicated to their partnership.
Earlier than Gareth was assigned as their CSM, SocialBee was reached out to by Chief Buyer Officer Mansoor Bajowala. Ovi appreciates how a few of the newer executives at FastSpring have actually made it clear how devoted FastSpring is to their prospects’ success.
“We’ve had superb communication with [CSM] Garreth, but in addition with the management staff at FastSpring,” Ovi mentioned. “We noticed not simply lip service that you’d do issues, however that you just really did them.”
Product Growth and a Subscription Focus
As a result of FastSpring’s assist and management groups have been so lively with SocialBee, it’s been simple to have their wants communicated to the groups at FastSpring who can fulfill these wants.
Plus, they’ve seen how devoted FastSpring has been to growing out new options and specializing in the place the market goes, comparable to an increasing number of subscription instruments and analytics.
“Folks don’t like to listen to about software program platform points, though all of them have them,” Ovi defined. However he has seen FastSpring’s dedication towards ironing out the inevitable points that include any software program product. “We noticed what number of early bugs we reported one after the other went away,” he continued. “These points have been solved, and the platform retains getting higher and higher.”
Now, as FastSpring has added an increasing number of options geared towards subscriptions, together with a subscription analytics dashboard, SocialBee is happier than ever.
“I feel we have been about 80-20 pleased with FastSpring previously. Now, I’d say we’re 95%-98% comfortable.”
Companion With FastSpring
Are you able to discover how your SaaS, software program, online game, or digital items enterprise can profit from FastSpring’s continued dedication to buyer satisfaction?
FastSpring gives an all-in-one cost platform for SaaS, software program, and digital merchandise companies, together with VAT and gross sales tax administration, cost localization, and shopper assist. Arrange a demo or join to take a look at the platform your self.
Katie Stephan
Katie Stephan is the Senior Content material Strategist at FastSpring. In addition to her in depth advertising expertise, she has an MFA in artistic nonfiction writing and has served her native communities as a university writing teacher.
