The common buyer learns about your online business from varied sources, together with print and digital adverts, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you can provide your clients the comfort of chatting with your online business on their most popular on the spot messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.
This helps your advertising staff plan their technique and attain their goal audiences, your gross sales staff get extra leads, work together and shut offers quicker, and your assist staff immediately resolve buyer issues.
The very best half? You not solely get to interact your prospects and clients on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to dwell chat brokers or departments based mostly on the subject, enterprise perform, location, or channel. Buyer communication in your engagement channels can be augmented by integrations along with your fee and order administration software program, CRM, assist desk device, and even inside databases.
Now let’s have a look at all our buyer engagement channels intimately.
Interact your Fb followers with the Fb Messenger channel
Benefit from the most important networking software program—over 2 billion every day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.
With our Fb Messenger integration, your Fb followers can straight chat with your online business and you’ll immediately reply to them from a single dashboard on SalesIQ.
Make your Instagram profile a income machine
Since Instagram is now the hub of most dwelling bakers, boutiques, and different small companies, clients on the lookout for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram can provide you that much-needed increase and decide the destiny of your online business.
On the identical time, you should be energetic on the platform and maintain a tab on inquiries and orders from prospects and clients. You would lose these prospects to a competitor in the event you take greater than a day to reply.
Now we have a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.
Let privacy-conscious clients attain out to you on Telegram
With all the info privateness issues round social media/IM apps, many have stopped having essential communication on these platforms. However that doesn’t imply these clients ought to at all times have to return to your web site for a easy clarification.
Let your clients contact you from their trusted on the spot messenger app with the SalesIQ-Telegram integration.
Enhance your approachability with WhatsApp
With over 2 billion customers, WhatsApp is essentially the most used on the spot messaging channel. Meaning having a WhatsApp account for your online business/model will make you rather more approachable within the minds of your clients. However that would additionally imply an enormous inflow of messages from them.
Route all incoming messages to the precise brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.
Cowl the fundamentals with web site dwell chat
Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted web site received’t convert your on-line viewers into clients if it doesn’t have a method for them to attach with you!
SalesIQ’s highly effective dwell chat is what you must bridge this hole. You possibly can customise the dwell chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to present your prospects a gateway to achieve you.
Cater to your cellular app customers with our cellular SDK
Within the digital period, the place every part is optimizable in your cellular, shouldn’t buyer engagement even be? Simply prolong all the advantages of SalesIQ to your cellular app and join along with your clients and prospects utilizing Mobilisten, our dwell chat cellular SDK accessible for Android, iOS, React Native, Cordova, and Flutter.
We’re not executed! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.
