For individuals who construct merchandise, actual consumer suggestions is solely invaluable. It’s the one strategy to study in regards to the challenges your clients face, and discover out what sort of options they want from you.
However together with that sensible perception, you additionally get nice tales — concrete examples of how your work makes a distinction in individuals’s lives, from the primary time they test the e-mail over their morning espresso to the second they shut their laptops on the finish of the day.
On this submit, we’ll meet three ZoomInfo clients — Alan, Nic, and Thomas — to find out how ZoomInfo has helped them streamline their workflows, enhance their efficiency, and develop of their careers.
Smarter Prospecting in Much less Time
For knowledgeable gross sales professionals, utilizing ZoomInfo for the primary time typically appears like discovering a secret; after spending years going door-to-door, all of a sudden having a world of knowledge at your fingertips could be an invigorating expertise.
This was how Nic Castro, a enterprise growth consultant and new ZoomInfo consumer, felt after utilizing the platform for the primary time.
Castro started his profession in gross sales in a subject position, which has lengthy been shorthand for good old school door-to-door promoting.
Assembly individuals face-to-face was a invaluable expertise. However when it comes to outcomes, it was as tedious because it was ineffective — and that’s earlier than you issue within the bitter Minnesota winters during which Castro discovered himself pounding the sidewalk.
When he moved from subject gross sales to a digital-first method, Castro discovered himself overwhelmed by the sheer quantity of administrative work that went into prospecting. However quickly after starting to discover ZoomInfo, he found a world of prospecting data, from up-to-date enterprise contacts to real-time Intent information similar to acquisitions, funding rounds, and main personnel strikes.
“It simply makes prospecting a lot simpler in each respect,” Castro says. “Discovering corporations in new markets, figuring out particular person prospects and their contact information — it’s all proper there in a single place.”
Since making ZoomInfo central to his workflow, Castro has saved numerous hours in his prospecting efforts. These time financial savings not solely make him a extra environment friendly rep, they’ve allowed him to domesticate deeper, extra significant relationships together with his purchasers.
“ZoomInfo saves me a lot time,” Castro says. “Once you’re attempting to make 30 or 40 calls and have significant conversations, you want as a lot time to prep for these calls as attainable, versus doing all that analysis throughout 5 completely different web sites or providers.”
Gaining Higher Perception into Buyer Wants
“I wouldn’t have time to speak to you if I didn’t use ZoomInfo.”
Meet Steve Westra, a gross sales skilled within the medical units and gear sector.
Promoting in in the present day’s economic system is hard sufficient. For gross sales professionals in extremely specialised industries similar to medical gear, it may be even more durable.
Like many ZoomInfo clients, Westra had been spending dozens of hours every week sourcing prospecting data. Discovering the proper individuals to attach with typically took days, treasured time that would have been spent discussing the services Westra’s firm presents with potential clients.
“I’ve to speak to hospitals, reference laboratories, medical useful resource organizations, and pharmaceutical corporations every day,” Westra says. “Having the ability to discover names and contacts, having that functionality to dig down to precisely who I should be in entrance of, that’s the most important factor for me.”
Along with the appreciable effectivity good points of utilizing ZoomInfo to deal with his prospecting workflow, Westra has been capable of acquire better perception into the challenges going through his prospects — a significant benefit in such a aggressive business.
“The power to seek out particular people and their contact data is efficacious sufficient, however the extra context is invaluable,” he says. “I can study what these persons are doing. What are their ache factors? What’s of their pipeline for initiatives? It’s all only a couple clicks away, and I’m higher ready for my conferences.”
Along with being higher ready, Westra is extra environment friendly than ever earlier than in his gross sales profession. This effectivity has translated into much less administrative work and extra gross sales — to not point out much less stress.
“I’ve reached extra individuals to date this 12 months than I’ve throughout the earlier 5,” Westra says. “It’s simply phenomenal. I’m working onerous, positive, however I’m working a lot smarter.”
Persistently Exceeding Shopper Expectations
In public relations, timing is all the things — and few individuals perceive this higher than Alan Roberts of Newswire.
As one of many world’s main information distribution providers, Newswire helps tens of 1000’s of organizations unfold the phrase about their merchandise, providers, and purchasers by way of press releases. For Roberts, this implies correct information is mission-critical.
“ZoomInfo has opened up a complete channel of potential gross sales that didn’t exist for us earlier than,” Roberts says. “We had been usually focusing on inbound leads, in addition to present and previous clients. In the event you purchased a press launch from us a 12 months in the past, we’d attempt to promote you extra press releases. However for those who’ve simply acquired $10 million in funding and all of a sudden have a board of administrators respiratory down your neck attempting to be sure you drive that firm ahead, that’s the ache level I’m going after now.”
ZoomInfo’s Intent information has been instrumental in reshaping Roberts’ workflow to focus on corporations that may profit from Newswire’s providers. Now he and his workforce proactively construct relationships with rising and established corporations, fairly than limiting development efforts to upselling current accounts.
“I exploit ZoomInfo primarily to analysis corporations which have raised funding over the previous few days,” Roberts says. “Particularly, I hunt down early-stage corporations, usually seed or Collection A, as a result of they haven’t employed a PR agency but and simply received hundreds of thousands in funding. Their first response is commonly to go and rent a advertising workforce, so I attempt to get to them earlier than any of that occurs and get them to see one other strategy to construct valuation by earned media.”
As a startup veteran himself, Roberts has seen firsthand how fledgling companies can stumble after securing funding. This enables him to determine together with his prospects and forge significant connections.
“I really feel that ache as a result of I’ve been in that place,” Roberts says. “I labored at a startup that received funding, and you might write a ebook on what number of missteps had been comprised of that time on.”
As one in every of many reps, Roberts works carefully together with his colleagues in different territories to keep away from overlap on particular accounts and route potential offers to the very best rep. This makes for happier clients, greater win charges, and higher relationships with colleagues.
“ZoomInfo has made me a extra empathetic worker,” Roberts says. “I often ship data to my coworkers on corporations that simply secured funding of their territory, and so they’re at all times extraordinarily appreciative.”
