Tuesday, September 6, 2022
HomeAdvertisingJohn Lewis readies customer-friendly “for all life’s moments”

John Lewis readies customer-friendly “for all life’s moments”


Everyone seems ahead to adam&eveDDB’s blockbuster Christmas advert for John Lewis and its mid-season effort normally causes a stir too – final yr there was a “trans” row one recollects. This yr’s comes out on Thursday.

With a brand new line: “For all life’s moments,” which replaces the finally-consigned-to-history “By no means knowingly undersold.”

Different contenders included John Lewis: Life is gorgeous, John Lewis: Life effectively beloved, John Lewis: For each second and John Lewis: For the love of life – all of which the retailer trademarked it appears though it couldn’t for John Lewis: For all life’s moments. How one can trademark such on a regular basis phrases solely a lawyer might let you know. Insanity, some press releases we get have so many TMs in them they appear like Morse code.

JL buyer director Claire Pointon says: “I’m very keen as a advertising and marketing chief to ensure we’re not simply speaking to individuals who already love our model, to ensure we’re speaking to individuals who don’t think about us at the moment..(in order that they do) think about us.”

Of the upcoming advert she says: “We’ve researched this advert in all probability probably the most out of any advert we’ve ever completed, each pre-filming and post-filming, with our company. We wish it to symbolize the positioning – ‘for all life’s moments’.”

No stress there then. Positive A&E CCO Richard Brim and his staff will rise to the event.

PS John Lewis is clearly making an attempt arduous to be extra customer-friendly after which it goes and switches bank card provider to find lots of its prospects have had their credit score restrict slashed to zero. Does one a part of any massive organisation ever discuss to the opposite bits?

One more triumph for buyer expertise… possibly it’s the curse of WFH.

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